Terms and Conditions

Terms and Conditions

Welcome to Banyan Tree!

Welcome to banyantree.ie. We would like you to have the best possible experience with us. To find out more about our website please see the Terms and Conditions set out in detail below.
By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety we would ask you to immediately stop using this website.

Online Shopping Experience

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on the equipment you are viewing this website on and we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our returns policy if you are unhappy with your purchase.

Ordering Process
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
The product you ordered is out of stock;
Our inability to obtain authorisation for your payment;
We have identified a pricing or product description error;
There is a system or procurement failure; and Failed customer validation checks.
 When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Banyan Tree.
Acceptance of your order and the completion of the contract between you and Banyan Tree will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.

Click & Collect: Payment and Order holding period
Payment authorisation is taken at the time you place your order, and full payment is taken when your order is in store for collection; this will be before the order is collected.
Order Holding Period
We will keep your order in store for 14 days, from the date of receipt of order. After this period we will contact you to arrange an alternative method of collection or delivery of goods. If for any reason you are unable to collect your order when it’s ready please contact us online at info@banyantree.ie or call us on 01 2300754 to make an alternative arrangement.

Click & Collect: Documentation for collection or return of items
Only you or a nominated contact can collect your order. The person you nominate must be someone who lives at your address.
If you are collecting your order yourself please make sure you bring the following documentation:
1. A copy of your ‘Ready for Collection’ email or show this document on your phone or tablet.
2. The payment card that you used to purchase the items, or photographic ID (a driving license or passport).
If someone collects on your behalf please make sure they bring the following documentation:
1. A copy of your ‘Ready for Collection’ email or show this document on phone or tablet.
2. A Photographic ID (a driving license or passport).
3. Proof of address (bill or bank statement).
Terms & Conditions for Click & Collect remain the same as our store.
We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Banyan Tree reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.