Return & Exchange

Return & Exchange

Refund Policy
We hope that you will be delighted with your purchase but there may be occasions where you feel it necessary to return an item.
We will refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address. Please return items in their original condition and packaging, unused and  with garment tags still attached where applicable.  Items must be in resalable condition.
We cannot refund or exchange beauty items including toiletries and cosmetics which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased.
This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift is related.

How to return or exchange:
Any returns must be agreed with us prior to your shipping it back and must reach us within 14 days of delivery. Please contact us at, giving the order reference and the reason for the return and we will respond promptly. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition and packaging, unused, with garment tags still attached where applicable. 
If you wish to exchange a product and the new product you require costs less than the one you have returned, we will refund you the difference. If the new product you require costs more than the one you returned an additional payment is needed before the replacement product is dispatched. All shipment charges will also be for the customer’s account.

Once we have received the item(s) a refund will be issued to your credit/debit card.  All you pay for is the return postage of the goods. This will appear on your account within five to ten days depending on your card issuer.
Refunds for a product bought as a gift can only be given to the original purchaser. If you decide to exchange a product, it must be returned with our agreement. The product must be returned with the original invoice which was included with the product when it was dispatched. Subject to the terms above, your refund will be credited back to the original method of payment.
If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. The value of returns, exchanges or refunds is the value at the time of purchase.
With all returns you will be responsible for the item or items until they reach us. For peace of mind you might want to send the goods Recorded Delivery.
Returned goods should be sent to:  Banyan Tree, 10a The Crescent, Monkstown, Co Dublin A94F6E5 and contain a copy of the dispatch invoice.

If you have any queries about returning items please contact our Online Team at

In-store returns
You can also return products to our Banyan Tree store. Please ensure that you bring the original confirmation email and dispatch invoice with you as proof of purchase.
You must ensure that you return the original undamaged packaging along with the item(s) you are unhappy with. We will consider the condition of the goods being returned before deciding whether to make a refund.

Pricing Policy
All prices are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Banyan Tree endeavours to ensure that all merchandise offered on the website is available at the same price in all our stores. However, from time to time we may offer additional discounts for purchases from Banyan Tree online that do not apply in our store, or vice versa. Additionally, items offered as sets on this site may not be offered as part of a set within stores and individual prices may apply.